Do I need to be deaf to be admitted into your facility?
No. While we provide a number of specialty services and staff training for deaf residents we welcome all residents with a need for our services.
Who does a resident’s laundry?
Our facility provides complimentary laundry services.
Who do I contact with billing or insurance questions?
Our Billing specialist, Phyllis Bellar, is available to address any questions you have concerning these or any other questions. Personal appointments are welcome. She may also be reached by calling the front office or emailing her at email@example.com
Do you accept both Medicare and Medicaid residents?
Yes. We are fully certified to accept residents with either Medicare or Medicaid. We also accept most major insurance providers.
If I want to transfer a loved one to your facility, where do I begin?
We will do everything we can to assist you in anyway. The first step is to contact our Admissions Coordinator, Sonja Lyons. She will guide you through the process and make this a simple process. She can be reached at 614-891-5055 or on her cell phone 614-496-3524.
What are your visiting hours?
Visiting hours are not restricted. However, our main entrance locks at 7:00 p.m. for safety purposes. Please ring the doorbell for assistance if visiting later in the evening.
May we bring pets to visit?
Absolutely. We ask that the animals are well-behaved and families use reasonable judgment in their animal’s behavior during their visit.
Is there a hairdresser available?
Yes, we have a licensed beautician provide hair cuts and styling for residents on Thursday between the hours of 7:00AM and 3:30PM and Friday 6:00AM and 11:00AM.
Can I continue to see my primary care physician while in your facility?
We welcome residents that wish to maintain their current physician and assist by providing transportation to and from appointments. We also welcome physicians to provide visits in our facility. Our medical director, Dr. Anthony Gaeta, is also available to provide physician services to our residents and provide emergency visits and orders.
Who makes transportation arrangements for outside medical appointments?
Your charge nurse is capable to making transportation arrangements for medical appointment. We provide transportation in-house so it is our own caring staff taking you to your destination and back.
Who do I see for dietary concerns?
Our Dietary Manager, Judy Osborn, is available to discuss preferences and needs with the resident and family. We also have a registered dietician to ensure every resident get the nutrition they need and monitors weight loss and gains. Our speech therapist is available to discuss residents with swallowing difficulties.
What items can I have with me in my room?
We welcome resident to bring personal furniture with them into the facility and make their room as comfortable as possible. Our maintenance department is available for hanging pictures and our housekeeping department will wash and return personal quilts or blankets to your room.
What types of activities does your facility provide?
We post a monthly activity schedule which shows some of our scheduled activities. Our activities are wide ranging and include but are not limited to Bingo, Music, Performance, Church services, Arts and Crafts, Cooking, Movies, Exercise, Speakers, trips to Senior Center, and outings. Our activities staff routinely arrange for trips to local malls, restaurants, and stores allowing residents to shop for themselves.
Can Family work with therapy and the resident?
Of course! We encourage a holistic view of each resident. Family is a major part of our resident’s rehabilitation and care. Family participation is welcomed. Family will also learn therapy techniques that will prove to be invaluable upon discharge.
How often do you communicate with staff to keep them updated?
Every 8 hours we have shift meetings to communicate changes and ensure continuity of care. We have mandatory in services, daily memo’s, weekly meetings and monthly in-services to keep our employees up to date.
What can I expect from Nursing?
We have registered nurses on duty 24 hours a day, 7 days a week. Our nurses have to meet standards set by the State of Ohio for licensure. The charge nurse supervise a staff of certified nursing assistants who help patients with bathing, dressing, eating and transferring. In addition, the certified nursing assistants assist with vital signs; blood pressure, temperature and pulse checks and report these to the charge nurse. Family members may also call the charge nurse at any time for a status report on a patient’s medical condition.
How many days is therapy?
All therapies require a physician’s order. In the case of an HMO (managed care insurance company), therapy must also have authorization for treatment from the HMO’s case manager or utilization manager. The amount of therapy received by a patient is dependent on how much progress the patient makes.
How often does the doctor see the resident?
Physicians are required to see patient’s shortly after admission. However, the charge nurse does contact the doctor at the time of admission for medication orders, dietary requirements, and other considerations. Doctors are required to make a monthly visit for long term care patients but will come in if a patient is experiencing a change in condition in medical status. Physicians are available to us 24 hours a day if needed.
What if a patient needs a consultation for other services?
We contract with many ancillary service providers including but not limited to the following: Audiology, Psychology, Psychiatry, Dentistry, Orthotics and Prosthetics, Podiatry, X-Ray, Optometry, Ophthalmology, Dermatology, and Respiratory therapies.